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Privacy Policy

November 2021

Somnio Games Ltd is committed to protecting your privacy. This notice describes how we collect and use personal information about you.

This notice also applies to personal information that is collected from you by our Customer Services team.

Please read this notice carefully to understand how and why we are using your personal information.  

1 The kind of information we may hold about you
We may collect, store, and use the following categories of your personal information:

  • Personal contact details such as name, title, address, email address and telephone number.

  • Date of birth.

  • Country and language.

  • Bank account, credit/debit card and payment information.

  • Details of purchases and transactions carried out through the Website and fulfilled by us.

  • Information submitted as part of a competition operated through the Website.

  • Records of correspondence with you whether by telephone, email, social media or otherwise.

  • Telephone call information, including call recordings, phone number and length of call.

  • Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.


2 How is your personal information collected?
We collect information that you provide voluntarily.

We also collect some information automatically when you visit the Websites. Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them.

Some of this information may be collected using cookies and similar tracking technology. 


3 Why do we collect your personal information?
The situations in which we will process your personal information are listed below:

  • To create an account for you to help us provide a more personalised service suited to meet your preferences.

  • To ensure that the Website are presented in the most effective manner for you and your device.

  • To send you newsletters or catalogues or provide you with information, products or services that you request from us, or which we feel may interest you.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To check the authenticity of applications.

  • To process refunds.

  • To interact with you and handle and respond to communications with you.

  • To allow you to participate in interactive features of our Websites and service, when you choose to do so.

  • To notify you about changes to our service.

  • To contact you and to update you in respect of any partially complete or incomplete orders you have made.

  • To analyse customer behaviour and purchases within the Website and improve the quality and relevance of our Website to our visitors.

  • To facilitate the improvement and optimisation of our services to you.

  • To handle any disputes which we may have with you.

  • To detect and/or prevent illegal or undesirable activities within the Website.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, such as: (i) for the purpose of performing a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, (iii) where we have your consent to do so, or (iv) where we have a legal obligation to collect personal information from you.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for our legitimate commercial interest, to operate the Website and make these available to you as necessary to provide our products and services to you, for interacting with you, responding to your queries and maintaining good customer relations, for monitoring our communications with you, analysing customer behaviour and purchases, undertaking and optimising marketing and contacting you in respect of incomplete orders, obtaining customer feedback, handling disputes, staff development and for the purposes of detecting or preventing illegal or undesirable activities.  We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us (there's a link to our contact page in the footer).


4 What if you fail to provide personal information?
If you fail to provide certain information when requested we may not be able to perform any contract we have entered into with you, or we may be prevented from complying with our legal obligations.


5 What if we want to use your information for a different purpose?
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.


6 How secure is your information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


7 Who might we share your information with?
We may share your personal information in the situations detailed below:

- Service providers

We share your personal information with third parties who provide services to us. The following activities all involve the processing of personal information and are carried out by third party service providers: website hosting, website optimization and analytics, edge caching services, payment processing, monitoring and optimisation of checkout reminder emails and marketing materials, customer survey services, hosting and maintenance of customer services case management platform, IT services. Further details in respect of our third party service providers are available on request. Please contact us (a link is in the footer) for further information.

All service providers are required to take appropriate security measures to protect your personal information. We do not allow third party service providers to use your information for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

- Sale or restructure

We may share your personal information in the context of the possible sale or restructuring of the business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this notice.

- Law, legal rights and vital interests

We may also need to share your information with a law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any person.

- Consent

We may share your personal information where you have specifically consented to such disclosure. This includes, for example, publication of Gift Lists.

8 How can you change the information you've provided?
You can edit your information in your account settings.

If you provide us with information about another person (e.g. gift recipient), you confirm that you have informed them of our identity, the purposes for which their personal data will be processed, and that you have obtained their permission to such processing by us.

9 Change to this privacy notice
We may update this notice from time to time. When we update this notice, we will take appropriate measures to inform you, consistent with the significance of the changes.  We will obtain your consent to any material changes if and where this is required by law.

You can see when this notice was last updated by checking the date displayed at the top of this notice.

10 Contact us
If you have any questions, complaints, requests or if you want to withdraw your consent, please make contact with us by clicking on the "contact us" link in the footer below.

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